At Cosmo Grocery, we value our customers and aim to provide only the best quality products.
If you are not completely satisfied with your purchase, you may request a return under the following conditions:
Rejection of Returns
Returns that do not meet the above requirements or are submitted after the allowed period may be denied.
Return Request Period
Customers may request a return within 3 calendar days from the date they receive their order.
Condition of Returned Items
Returned products must be unused, undamaged, and in their original packaging.
Items that are used, opened, broken, or not in their original condition cannot be accepted for return.
Non-Returnable Products
Certain items — including perishable, promotional, or discounted products — are non-returnable for health and hygiene reasons.
Return Shipping
The customer is responsible for returning the product to our store.
We currently do not provide a pickup service for returns.
Please note that shipping fees are non-refundable, and any return shipping cost will be deducted from the refund amount.
Refund Process
Once the returned item is received and inspected, your refund will be processed using the same payment method used at checkout.
Refund timelines may vary depending on your bank or payment provider.
